The Top Tips Blog

Over various Top Tips emails occasionally I’ve mentioned my friend Keith. He’s a lively soul and young at heart. Always up for an event, a couple of beers or three and the first to say...

I’m pretty sure that this Top Tips is going to get me into trouble.

That’s because I’m going to share with you two things that my wife doesn’t do.

Firstly, she doesn’t...

I can't stress enough how important it is to be a great listener. Listening is the key skill for sales people, managers, negotiators, coaches, teachers and parents.

Everyone really.

I...

You’re mistaken if you think this post is about Communication. It’s about Effective Communication.

There's a big difference between the two.

When you listen to someone talking...

Not so long ago I managed to pull the wool over my daughter's eyes. I fooled her for just the smallest of moments but it was so worth it.

Let me set the scene.

The Reading Festival is now in its...

Here's a really simple formula to help you be the best type of listener and ensure that you ask lots of questions.

Just QAC like a duck when you're in a conversation.

QAC is a three step model that...