The Top Tips Blog

Here's a really simple formula to help you be the best type of listener and ensure that you ask lots of questions.

Just QAC like a duck when you're in a conversation.

QAC is a three step model that ...

You’re mistaken if you think this post is about Communication. It’s about Effective Communication.

There's a big difference between the two.

When you listen to someone talking or you read what they'...

I can't stress enough how important it is to be a great listener. Listening is the key skill for sales people, managers, negotiators, coaches, teachers and parents.

Everyone really.

I genuinely don'...

There was a conversation going on next to me on the train recently. Just general chit chat between two friends talking about their shopping habits. The gist was that they needed to cut back the trips ...

There is a list of ideas compiled from themes I've been asked to write about and on that list is ‘how to complain’.

Well, as it happens, the ideal situation occurred for me to write about that this w...

I’ve mentioned before that I love a good acronym. The best ones are useful, clever, elegant, fun to decode and very often just sound pleasant too. 

SCUBA is a good one. You may already know that it s...

Over various Top Tips I’ve occasionally mentioned my friend Keith. He’s a lively soul and young at heart. Always up for an event, a couple of beers or three and the first to say yes to a rowdy gig. ...

Recently I introduced you to my oldest friend, Dingle. He lives in New Zealand now and was over here for the Christmas period. Well, he’s gone back now so I think I’m safe to tell you this story.

In ...

Ensuring that you are an effective communicator is one of the most important skills you can develop if you want to excel in both your personal and professional lives.

It's easy to find articles ab...